FAQs/Shipping

Holiday Shipping:

Please allow us 7-14 business days to process your order due to increased volume and holiday mail.

Shipping:

We ship USPS first class mail within 24-72 BUSINESS hours from the time of your order. For example, if you place an order on Friday, it will ship by Wednesday of the following week the LATEST. 

all apparel and shoes will ship priority mail.

You'll be able to track your order via the tracking number sent in your SHIPPING CONFIRMATION EMAIL.

Priority 2 day shipping is available by request. Please email us at lostqueensxiv@gmail.com

How will pieces arrive:

Jewelry now comes in a protective box with bubble wrapped mailer to ensure that no damage happens in transit.

Returns:

We do not accept returns.

Exchange:

If there is damage to your item or a sizing issue within 30 days of purchase, you must take a picture of the piece and email it to info@LostQueens.com along with the first and last name on your order and we will replace it. 

Materials:

All pieces are nickel/lead free. We 100% stand behind the quality of our materials.