FAQs/Shipping

PLEASE NOTE THAT OUR COMPANY IS OWNED AND OPERATED BY ONE WOMAN. NO BIG TEAM, JUST HARD WORK, DEDICATION & A DREAM.. <3

Shipping:

We ship USPS first class mail within 7-14 business days. You'll be able to track your order via the tracking number sent in your SHIPPING CONFIRMATION EMAIL.

Priority shipping is available for a $5 fee that can be sent via Paypal to: PAYPAL.ME/LOSTQUEENS

*please note the first + last name + order number in the notes of your payment*. 

How will pieces arrive:

We individually wrap our pieces and place them in a bubble wrapped mailer to ensure no damage to your items.

Returns:

We do not accept returns.

Exchange:

If there is damage to your item within 30 days of purchase, you must take a picture of the piece and email it to info@LostQueens.com along with the first and last name on your order and we will replace it. 

Backorder:

 

If any part of your order becomes backordered, we will ship out the available pieces first + then the rest as they come in. No added shipping will be charged.

Materials:

All pieces are nickel/lead/copper free. We 100% stand behind the quality of our materials.